Job Title: National Corrosion Service Helpline Manager
Location: Remote working
Company Name: Institute of Corrosion (ICorr)
Job Type: Part-Time
Applications: via email to admin@icorr.org, attaching CV
Closing Date: 24 April 2020
 Job Description:
- To act as the first point of contact for technical enquiries received by the National Corrosion Service (NCS)
- To refer each enquiry to an appropriate technical expert based on their expertise, availability and track record of addressing enquiries to the satisfaction of the customer
- To resolve each enquiry in a professional and timely manner
- To maintain and update a database of available technical experts across a range of corrosion-related disciplines
- To keep an auditable record of the number of enquiries received, the manner of their resolution and their final outcome
- To liaise with colleagues within ICorr to promote the NCS through appropriate channels and where possible seek to highlight successful case studies
 Requirements
- Professional experience (preferably at senior level) in the practice of corrosion management and control
- Experience in fielding technical enquiries from industry
- Prior knowledge of where to access technical expertise across a range of corrosion-related disciplines
- Availability on a part-time basis (typically less than one day per week)
- Working knowledge of Institute of Corrosion activities would be advantageous
