Job Vacancy – National Corrosion Service Helpline Manager

Job Title: National Corrosion Service Helpline Manager

Location: Remote working

Company Name: Institute of Corrosion (ICorr)

Job Type: Part-Time

Applications: via email to admin@icorr.org, attaching CV

Closing Date: 24 April 2020

 Job Description:

  • To act as the first point of contact for technical enquiries received by the National Corrosion Service (NCS)
  • To refer each enquiry to an appropriate technical expert based on their expertise, availability and track record of addressing enquiries to the satisfaction of the customer
  • To resolve each enquiry in a professional and timely manner
  • To maintain and update a database of available technical experts across a range of corrosion-related disciplines
  • To keep an auditable record of the number of enquiries received, the manner of their resolution and their final outcome
  • To liaise with colleagues within ICorr to promote the NCS through appropriate channels and where possible seek to highlight successful case studies

 Requirements

  • Professional experience (preferably at senior level) in the practice of corrosion management and control
  • Experience in fielding technical enquiries from industry
  • Prior knowledge of where to access technical expertise across a range of corrosion-related disciplines
  • Availability on a part-time basis (typically less than one day per week)
  • Working knowledge of Institute of Corrosion activities would be advantageous

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